The drivers for this device are not installed. (Code 28)

[mekabon]

Hi All

Just received my retrode today upon connecting to my computer I have found the driver's are failing to install though, as suggested on the troubleshooting section I have removed the registry values, restarted the computer and then freshly connected the retrode however the same problem occurs. Anyone else come across this problem?

Machine build

intel core i7-3770 CPU @ 3.40hz
8.00gb ram
Windows 7 home premium 64 bit.

Retrode is connected to a usb 3.0 on the motherboard however has been tested on usb 2.0 connections also on motherboard and also on front embedded hub on computer.

https://www.dropbox.com/s/n4ycc2tw73bq91h/driver%201.PNG

https://www.dropbox.com/s/t6ysjonidyoq1pw/driver2.PNG

I have noticed that the hardware ID's differ from the one's mentioned on the troubleshooting guide however the may be for the retrode 1 and not the retrode 2.

Any suggestions on troubleshooting this would be greatly appreciated.

[mekabon]

Just to clarify I have tried this on another machine (a laptop with a windows 7 32 bit build) and also tried different usb cables on each device. No difference in driver error.

[Matthias_H]

Although we test for correct firmware flashing during production, yours may (for whatever reason) not have a proper firmware installed. Does the DFU/Jungo/AT90USB646 device show up as it should if you follow steps 1-5 in the firmware update instructions?

[mekabon]

I have tried going through steps 1 to 5 unfortunately the device manager does not show correctly only an "unknown device" also when I release the reset button windows makes a USB failure noise and it is not detected as a new/different hardware.

[Matthias_H]

Looks like a broken device. Please contact support at retrode dot org to arrange replacement.